LICENSES OR CERTIFICATIONS: 

Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

 PHYSICAL REQUIREMENTS:   

Must be able to lift up to 50 pounds repeatedly throughout shift. Must be able to stand and exert fast-paced mobility for period of up to 8 hours in length. Must possess manual ability to handle/serve food. The ability to twist, bend, reach and squat.

 WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace.  Must have the ability to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed. Ability to work in fast paced environment and problem-solving ability. Must be able to work independently

Job Summary: 

This position contributes to Shawanoe Steak and Spirits success by serving our guests in a personable, courteous, and professional manner. This person must see that the highest quality of standards is met for guest service and must also work within the framework of a quality food and beverage service team; with a focus on our superior standards which display a sense of pride in Shawanoe Steak and Spirits Standards of Excellence. 

ESSENTIAL FUNCTIONS: 

• Be thoroughly familiar with all standards of proper service etiquette and adhere to these standards throughout guest service.
• Ensure each table is clean and reset for every new guest.
• Greet guests with a smile and thank them for coming upon exit.
• Assist servers and cocktail servers with table maintenance, including removing dirty dishes, tableware, and napkins.
• Refilling empty water glasses.
• Doing silverware rollups.
• Make sure server stations remain stocked accordingly.
• Cleaning up spills on tables and floors.
• Occasionally help run food to guests.
• Attend all scheduled staff meetings and supplemental training sessions.
• Knowledgeable about all menus and hours of operation.
• Be familiar with emergency safety measures.
• Maintain a positive work atmosphere by acting and communicating in a manner.
• that enables getting along with guests, co-workers and management.
• Perform additional duties as requested by your Manager.
• Follow the steps of service as outlined for your position.
• Complete opening/closing duties.

JOB PREREQUISITES:  

Excellent customer service

Problem solving capability

High Capacity for Learning

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.